Dicastery for Communication, led by Paolo Ruffini and Andrea Tornielli. It drains more resources than any other Vatican body. Yet those millions go mostly to salaries, because while the number of employees is large, the desire to work remains optional.

A dicastery that should guarantee transparency, accessibility, and professionalism, yet in reality has become nothing more than a rubber wall. The Dicastery for Communication, entrusted to Paolo Ruffini, Andrea Tornielli, and Andrea Monda, today represents one of the most striking paradoxes of the Holy See: it is the dicastery that absorbs the most resources, employs the largest staff, and manages a staggering budget—yet it operates with the inefficiency of the worst Italian public office. A place not governed by order or service, but by amoral familism, incompetence, and institutionalized laxity.
No one answers emails. To get a response, one must call two or three times, send follow-ups upon follow-ups. It is the same script seen in countless Italian offices: you call a registry, a municipality, a regional office, and at the other end someone half-asleep picks up—origins often too easy to guess—someone with no intention of working, wasting hours of your time. People who know they will never be moved because they hold a posto fisso—the “permanent job” made famous by comedian Checco Zalone...